Policies

By booking an appointment, you agree that you have thoroughly read and understand all policies in place. There are no exceptions to these policies.

All deposits are non refundable.

Deposits.

When you book an appointment, you are agreeing to our terms and committing to the $100 non-refundable deposit. The deposit is not only to secure your spot but to also protect White Moth against lost income. I value your time and my time equally. I DO NOT charge your card upon booking in order to give all clients a chance for the cash discount.

Your card on file will be charged the $100 non-refundable deposit only when

  • You book an appointment and cancel without rescheduling.

  • You reschedule an appointment multiple times.

  • You are late to your appointment and have to reschedule.

  • You cancel within 48 hours of your appointment without rescheduling.

  • You’ve rescheduled within 48 hours of your appointment more than 1 time.

  • You book an appointment and come in with previous work from another artist that I am unable to work on.

The $100 deposit fee charged will not be applicable toward your next appointment if you choose to rebook. You will be committing to an additional $100 non refundable deposit.

To avoid these unnecessary charges, be sure that you are ready to commit to booking. For appointment changes, please contact in advance.

Why is card on file not charged upon booking an appointment?

All clients are strongly encouraged to bring cash as payment. Clients who pay in full with cash will receive $50 off each service, including touch ups. If cash isn’t an option, Zelle, Venmo, Cashapp, and Applepay are also accepted at full price.

Healed results.

Healed results will vary with each individual client and using a pencil or powder may still be needed as cosmetic tattooing is NOT meant to replace makeup. The artist has no control over what occurs during the healing process. There are innumerable factors that affect the healing process that I have no control over (i.e. how you diligent you are with aftercare, how your skin heals and retains pigment, lifestyle, diet, medications, medical history, etc…). Absolutely NO guarantee will be made and additional sessions may be required to obtain optimal realistic results and will be charged accordingly.

Refunds.

All services are non refundable. There is extensive amounts of information provided to help you make the best decision for yourself. Upon booking an appointment, you agree that you’ve read all available information on the process, terms + conditions, policies, and how to achieve the best results. Final results are greatly dependent on your commitment to aftercare as well as other factors that are outside of our control ( i.e. skin type, lifestyle, exposure, etc.). All of this is understood by the client before booking. Under no circumstances are there refunds upon completion of services.

Reschedule + Cancellations.

Need to cancel or reschedule?

No problem! I ask that all clients give at least 48 hours notice for all cancellations. Failure to do so will result in a cancellation fee that will be charged to the card on file.

Each client will have the courtesy of being able to reschedule one time within 48 hours without being charged a $100 fee.

Late arrivals.

As a courtesy to myself and other clients, if you arrive more than 15 minutes late to your appointment, you may be asked to reschedule and you will be charged the $100 deposit fee to the card on file.

If you feel like you will not be able to make your appointment on time, please reach out via email or DM to let me know.

No show.

If you do not show up to your appointment and do not give notice, card on file will be charged 100% of total appointment cost.

Clients who no show their appointment may not be allowed to make any future appointments.

8 week touch up policy.

All 8 week touch ups must be completed before 16 weeks. All touch ups after 16 weeks will be considered a Refresher and will be charged at that rate.

Covering previous work.

If you have had your eyebrows, lips, or eyeliner previously tattooed or microbladed and are interested in a cover-up/re-work, you MUST email clear well lit photos PRIOR to booking your appointment. Results cannot be guaranteed for cases such as these and must be approved that the area is workable. In some cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be required before we can move forward. Previously tattooed areas and cover-ups will almost always require additional touch-ups for best results.

If you come in for an appointment without getting approval first, you will be charged for the loss of time and income on my end if I am unable to work on the area. To avoid these unnecessary charges, please reach out to me BEFORE booking

General.

  • Balance is due in full at the time of service. All services are final sale & are non refundable.

  • Pricing is subject to change at my discretion. Please note that rates may increase as time passes and more experience is gained. 

  • Gift Cards & Charitable Donations are non-refundable, non transferable and cannot be redeemed for cash or gratuities.

  • Your first touch-up appointment can be scheduled no sooner than: Brows, Lips, and Eyes (8 weeks), Neutralization (14 weeks). In order to maintain full integrity of your skin, you must wait until the tattooed area is fully healed. Touch up sessions are necessary & will yield better long term results. In some cases 2 touch up sessions may be needed, especially for those with little to no existing brow hair.